Parts USA Grills

FAQ's Page

Our Return Policy  |  Our Shipping Policy  |  Our Shopping Policy

Return Policy

Our return policy is simple. Within 30 days of receipt of your order, you may return grill parts for a full parts refund.

NOTE: On all stock heating parts that are in factory sealed packages you may return within 30 days of receipt for a full parts refund. However, items that are not in sealed packages, installed or special order will not be accepted back for a refund. We cannot assure that these parts are new, never installed, and in saleable condition.

Please follow this procedure:

1. Simply indicate the reason for the return.
2. Tell us the action you want us to take: issue credit or exchange for another part.
3. Please include a copy of the invoice with your return.
4. If you want credit, we will issue credit.
5. If you want to exchange the part, we will ship the new parts via UPS ground service.
6. Please allow up to 10 business days for return processing to be completed and the credit or new parts to be sent out to you.
7. Send the package with the above information to the following address:

Parts USA
Returns Department
333 S Hawley Rd
Milwaukee, WI 53214

If an item or items have freight damage, all claims must be made to the freight carrier.

Defective items being returned for warranty are subject to manufacturer's terms. We will give full credit back for any returned parts in new condition, however, all return shipping costs are the customer's responsibility.

Shipping Policy

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

The standard shipping time for orders shipped via UPS ground is 1-5 days. Next Day Air, Second Day Air and 3rd Day Select are all available at a higher charge. We ship to Canada. Orders will ship within 2 to 4 business days after ordering. (Saturdays, Sundays and Holidays are not counted as business days).

CAN I SHIP MY ORDER TO A DIFFERENT ADDRESS?

Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address.

ARE THERE ANY EXTRA CHARGES OTHER THAN SHIPPING CHARGES?

There is a $5 handling fee for phoned in orders. It depends on where you live. When you ship parts outside the the United States you might incur a duty, tariff, or brokerage fee, in addition to the cost of parts and freight. However, we only charge a freight/shipping fee. Any other fees are not our responsibility.

Shopping Policy

DO YOU SELL HEAT EXCHANGERS OR COMPRESSORS?

No. We do not carry heat exchangers or compressors. Due to the nature of these components, they must be installed by trained, professional HVAC technicians or factory-authorized dealers.

WHICH CREDIT CARDS DO YOU ACCEPT?

Visa, MasterCard and Discover are accepted, as well as debit cards which bear the Visa or MasterCard logo.

HOW MUCH IS SHIPPING?

The shipping rate for all parts in the catalog is $9.90 shipped UPS Ground to the lower 48 states with the exception of 4 foot posts ($9.90) and "rebuild kits" ($12.90 to $19.90) or ($19.90 for stainless steel sets). Shipping to Alaska and Hawaii is $36.80. There is also an upcharge if you pick the UPS ground with shipping insurance ($14.90). This is the total shipping charge, not "per item" and no restriction on weight or quantity. We do not ship internationally. Optional shipping insurance is available for $5.00 to all locations.

DO YOU SHIP OTHER MEANS THAN GROUND?

Yes. We ship overnight, second day air, third day select. Please call to place order if you would like faster shipping.